Request a refund for a YouTube service or membership

In this video, we’ll give you an overview of how to request a refund for our YouTube Premium memberships, Channel Memberships and paid services like movies and TV shows. This video will not cover the refund process for YouTube purchases made on Apple devices, you’ll need to get in touch with Apple support to request a refund.

— Request a refund: https://support.google.com/youtube/answer/1286015
— Get in touch with YouTube Support: https://support.google.com/youtube/answer/7071292
— File a claim: https://pay.google.com/payments/unauthorizedtransactions
— Learn about refunds on Google Play: https://support.google.com/googleplay/answer/2479637
— Apple Support: https://getsupport.apple.com/

Intro | 00:00
YouTube Premium Refunds | 00:21
Channel Memberships | 01:10
YouTube Services Refunds | 02:12
Refunds for other YouTube products | 04:08
YouTube Refunds Timeline | 04:26
Closing | 04:52

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In this video, we’ll give you
an overview of how to request a refund

for our YouTube Premium memberships

channel memberships and paid services

like movies and TV shows.

This video will not cover the refund
process for YouTube purchases

made on Apple devices.

You’ll need to get in touch
with Apple Support to request a refund.

YOUTUBE PREMIUM REFUNDS

YouTube Premium and YouTube Music Premium

are membership services we offer
to amplify your experience on YouTube.

To request a refund
for either of these memberships

first,
go to YouTube.com/refund/premium

or click the Request a Refund button
in our Help Center.

The Request a Refund button
will take you to a page

listing your premium memberships.

Then, click Continue to
process your refund request.

Then select your reason
for requesting a refund.

Finally, tap Request Refund
to complete the process.

Refunds are not available
for partially used annual plans.

If you purchased an annual plan
and need to cancel it

get in touch with YouTube Support.

If you want to report
a fraudulent transaction

file a claim using
the link in the description.

CHANNEL MEMBERSHIP REFUNDS

Channel memberships
are different from YouTube Premium

and YouTube Music Premium memberships

which allow viewers to join YouTube channels
through monthly payments.

Channel members get perks like badges,
emojis, and other goods.

You may cancel your paid
channel membership at any time.

Here are the steps.

You can navigate to the channel
home page that you’re a member of

and then click on the Membership tab.

Once you’re there, click on More
and then press End Membership and Perks.

You can also sign into your YouTube account

click on your profile picture
and navigate to Purchases and Memberships.

Next to the channel that you’re a member of,
click Manage Membership

then press Deactivate

and finally End Membership to
cancel your channel membership.

Once you cancel, you won’t be charged again.

You’ll be able to use the badge and have
access to all of those creative perks

until the end of the billing cycle.

Note that you won’t be refunded
for the period of time

between when you cancel and when
your channel membership officially ends.

YOUTUBE SERVICES REFUNDS

YouTube allows users to rent
or purchase movies and television shows.

Additionally,
you can watch paid virtual events

such as music performances or comedy shows.

If you’re experiencing issues playing a
movie, TV show or event that you’ve purchased

check out the troubleshooting steps
listed in the description of this video.

If you haven’t watched
your show, movie, or paid event

you can request a refund within
seven business days of that purchase.

Get in touch with our support team
if you can’t request a refund

directly from the steps
outlined in this video

or if the movie, TV show, or event that
you purchased is defective, unavailable

or didn’t perform as stated.

To request a refund via desktop,
go to YouTube.com/purchases

then select the purchase
that you would like refunded.

Next, select Problem with Purchase
to activate the refund.

Select your reason for requesting a refund

then continue to process your refund request.

Finally,
tap Request Refund to complete the process.

To request a refund on an Android device

open the YouTube app
and select your profile picture.

Tap
Purchases and Memberships, then Purchases.

Click on the three-dot menu next
to the item you would like refunded.

Press Problem with Purchase
to activate the refund.

Select your reason for requesting a refund

and then tap Request Refund
to complete the process.

Some purchases made
on the YouTube Android app

may be billed through Google Play.

This does not impact pricing or cost,
only from where the purchase is billed from.

You can visit pay.Google.com to see recent
charges and check how you are billed.

To request a refund
for a Google Play purchase

check out the article in the description
of this video for more details.

If you made a purchase
using your iPhone or iPad

or signed up for a YouTube
paid membership via Apple

you’ll need to get in touch
with Apple Support to request a refund.

Apple’s refund policy will apply.

REFUNDS FOR OTHER
YOUTUBE PRODUCTS

Purchases made for other YouTube products
such as Super Chat, Super Stickers

Super Thanks,
and donations are non-refundable.

If you notice an unauthorized charge
on your account for any of these products

use the link in the description
to report the charge.

YOUTUBE REFUNDS TIMELINE

Refunds from YouTube
are returned to the payment method

used to make the original purchase.

Refunds take different amounts
of time depending on how you paid.

If your refund takes longer than expected

check your refund status
on your Google payments account.

If the status is Refunded,
you’ll find a credit on your form of payment.

If the status is Canceled,
the order was not charged

and you will not find the credit
on your form of payment.

To learn more about
requesting refunds on YouTube

check out the links
in the description of this video.

Thank you for watching.